Investor Relations
IR Contact
Karen Haus
Market Street Partners
Email:chrd@marketstreetpartners.com
415-445-3238
Welcome to Chordiant IR. Here you will find answers to many of your questions about the company's business. You will also be able to request additional information.
IR Presentation
Targeted Business Model
Fact Sheet
About Chordiant Software
Chordiant Software leads the advancement of Customer Experience Management (CEM) solutions to help global brands multiply customer lifetime value.
Chordiant Software, and its Foundation and Cx Solutions, arms marketing, customer service and customer loyalty executives with a suite of predictive and adaptive decisioning applications to deliver an order of magnitude improvement in customer experience.
Chordiant gives global brands a real-time unified view and understanding of their customer’s behavior and capabilities to optimize customer strategies that match each customer’s individual situation. In addition, Chordiant reshapes the way brands engage customers with Next-Best-Actiontm capabilities that dynamically guide conversations across every channel, determining and adapting actions as the interaction is occurring.
Together, these CEM capabilities are transformative in nature, enabling companies to deliver intelligent conversations based upon analysis of past customer behavior, as well as current responses and mood. Now, today’s fast-paced brands can engage more effectively with customers, quickly measure how the strategy is working and change at new levels of speed and economy. The net result: faster acquisition, improved competitiveness, less churn, and superior customer service.
Chordiant maximizes the value of every conversation, consistently across every channel. With Chordiant, brands no longer have to sacrifice a better customer experience while navigating tight budgets allowing the balance between customer needs and business objectives. Business users can efficiently deliver highly expressive customer experience strategies using models that predict and react to individual customer expectations, propensities and behaviors. This behavioral segmentation is combined with powerful real-time Decisioning and centrally deployed to any channel across the enterprise.
Chordiant signals the end of pre-scripted, inconsistent customer interactions based upon static, outdated market segmentation. With Chordiant Next-Best-Action™, every customer interaction becomes unique, appropriate and consistent. The conversation with the customer is continually guided, with actions adapting as the conversation is occurring. Recommendations are determined in real-time, based upon customer responses, mood and instant analysis of customer behavior.
Chordiant helps today’s executives respond in new ways to changing buyer behavior, competitive pressures and market dynamics. Chordiant unlocks brands from the rigid, IT-heavy approach to deploying, measuring and changing customer strategies. Using the industry’s most contemporary technology, Chordiant gives business owners powerful Visual Command and Control capabilities to simulate different strategies and visualize their impact on customers and business metrics. Once optimized, customer strategies can be deployed at the touch of a button and changed on-demand, without ITintervention.
Chordiant heralds a new era of customer experience management. Over 200 of the world’s most demanding brands trust Chordiant to help them build stronger and more profitable customer relationships.
Recent Releases
Jan 28, 2010
Chordiant Software Announces Financial Results for the First Quarter Fiscal Year 2010 Ended December 31, 2009
Jan 11, 2010
Chordiant Software Responds to Non-Binding Unsolicited Proposal From CDC Software