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Chordiant Software, Inc.
> Investor Relations
OverviewIR Contact Welcome to Chordiant IR. Here you will find answers to many of your questions about the company's business. You will also be able to request additional information.
About Chordiant SoftwareChordiant software optimizes the customer experience, helping clients improve business results while significantly strengthening customer relationships. Chordiant’s solutions allow multi-channel management and centralized Next-Best-Action™ driven interactions to target individual customer needs and provide unprecedented management and control over sophisticated customer experience strategies. Chordiant’s intelligent dialogue enables businesses to build, maintain and significantly strengthen connections with customers, so they can differentiate themselves from the competition and maximize their business objectives. A Complete Suite of Customer Experience Solutions and Services In addition to industry-specific solutions, Chordiant delivers a comprehensive suite of applications to enhance the quality of every customer interaction, increase employee productivity, reduce costs and comply with regulations. Chordiant Marketing—delivers a comprehensive, multi-channel marketing solution that automates the processes around customer segmentation, targeted marketing, campaign management, scheduling, real-time relevant offers, cross-sells and up-sells. Chordiant Marketing together with Chordiant Contact Center provides real-time campaign information and execution of appropriate marketing offers while CSRs are active with customers. Chordiant Decision Management—combines predictions of likely customer behavior with business rules for customer experience strategies that allow enterprises to preempt and satisfy customer demands as profitably as possible. Active decision management enables highly effective "next best activity" recommendations during inbound and outbound interactions based on insight into the customer's service, purchasing, retention and risk-related behavior. Chordiant Decision Management for Basel II—provides a well-defined process that does not require formal training in statistics to develop, analyze, document, deploy and monitor highly predictive and reliable rating models for risk management. Chordiant Contact Center—optimizes end-to-end call center operations with a role-based desktop, guided agent scripts, computer telephony integration, real-time data integration, enterprise process management and scalable support for thousands of users. Chordiant Retail Channel—transforms retail outlets into customer-focused service and fulfillment centers using real-time data and automated processes to streamline common tasks, such as account activation, resolution/dispute handling and new product offerings. Chordiant Enterprise Platform—automates the end-to-end business processes associated with device activation, provisioning and ongoing real-time customer service management. Chordiant solutions reuse rather than replace existing business processes and integrate with leading back office systems in a scalable system for the secure management of high volume transactions. Chordiant's Services Based Architecture (SOA) provides a fast start to deployment as well as a development approach that dramatically minimizes risk and rapidly delivers new functionality in multiple channels. Chordiant Services—enable rapid and successful implementations, reducing the risk of deployment, increasing return on existing IT assets and lowering total cost of ownership. Recent Releases
06/05/09
05/14/09 |
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